Privacy Policy

Effective Date: February 12, 2026

1. Introduction

Fan Love Africa ("we", "our", or "us"), operated by Enjoyment Radio, provides a platform for personalized celebrity video messages and custom songs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website fanloveafrica.com and associated mobile applications (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide:

• Account Information: When you create an account, we collect your name, email address, and phone number.
• Fan Love Requests: When you place a celebrity request, we collect your name, the recipient's name, occasion details, and any personal messages you include.
• Payment Information: Payment processing is handled by Paystack. We do not store your credit card or mobile money details directly. We receive transaction confirmation details such as payment reference and amount.
• Contact Information: When you contact us via email or forms, we collect the information you provide.

Information Collected Automatically:

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Pages visited, features accessed, interaction data, and referral sources.
• Cookies: We use cookies and similar technologies to improve your experience and analyze usage patterns.
• Location Data: General location based on IP address (we do not collect precise GPS location).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information (receipts, order confirmations)
• Deliver personalized celebrity video messages and custom songs
• Send notifications about your orders and account activity
• Respond to your comments, questions, and provide customer support
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and fraud

4. Sharing of Information

We do not sell your personal information. We may share your information in the following situations:

• With Celebrities: When you place a Fan Love request, we share your request details (name, occasion, message) with the celebrity to fulfill your order.
• Payment Processors: We share transaction data with Paystack to process your payments securely.
• Service Providers: We may share information with third-party vendors who assist us in operating the Service (hosting, analytics, email delivery).
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (HTTPS/SSL), secure server infrastructure, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you wish to delete your account, contact us at info@enjoymentradio.live and we will delete your data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications
• Withdraw consent for data processing at any time

To exercise these rights, contact us at info@enjoymentradio.live.

8. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.

9. Third-Party Services

The Service may contain links to third-party websites or services that are not operated by us (e.g., Paystack for payments). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@enjoymentradio.live
• Address: Enjoyment Radio, Dantu Avenue, Accra, Ghana
• Phone: +233 597 433 380